| When I try to activate online, I keep getting an "Unable to Access the Internet" error message. Why? |
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This error occurs for one of two reasons. The first most obvious reason is simply that you do not have an active Internet connection. Before activating online, please ensure that you are connected to the Internet.
The second, more likely reason for this error message is that your computer has a firewall which is blocking this program from the Internet. Open up any firewalls that you have on your computer and ensure that they are allowing the program which you are trying to register to access the Internet. Alternatively, if you aren't sure how to allow a specific program to access the Internet or if you aren't sure what the program which you are trying to register is called, you can simply temporarily disable your firewall to allow activation to occur, and then enable the firewall again once activation has been completed.
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