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ONE Troubleshoot
There were 5 questions found in this category:
  1. Some users may be unable to install Disk Two and Disk Three because they are prompted to install and activate Disk One.
    If you have already installed and activated Disk One, but receive this problem when installing Disk Two and Disk Three, it is usually caused by Windows protection software preventing the last step of the activation process from completion. This last step involves changing some Windows settings t...

  2. Some users may be unable to see the Activation button in ONE's activation screen.
    This problem is usually caused by the default Windows text size. Please do the following to fix this problem.1. Right click on your desktop and select "Properties".2. Click on the Settings Tab (top right of window).3. Click Advanced button (near bottom right).4. Under the general tab (default), in...

  3. When you install “ONE” and do not change the file association settings during setup, your files will be associated with “ONE.”
    This means that when you double-click on certain types of files, they will automatically be opened within ONE. For example, .xls files are ordinarily associated with Microsoft Excel. Thus, whenever you double click on a .xls file, the file is opened by Microsoft Excel. However, if you install "ONE"...

  4. You may encounter the following message when trying to install Disk One
     To Remedy this Issue:- Click on the Start button and then click on My Computer.- Double-click on Local Disk (C:)- Double-click on the Program Files folder, and then Double-click on Common Files. - Double-click Installshield, then Double-click Professional, and finally Double-click RunTime.- Lo...

  5. You may not be able to remove ONE when initializing the uninstallation from the control panel
    When you are uninstalling ONE from within the Add and Remove Programs applet, the first uninstall screen will appear, then may disappear and the uninstall will suddenly stop.  The fix for this Add and Remove Programs issue is to uninstall using the shortcut that is provided.This can be done by ...